The following Terms and Conditions apply to all bookings made. We kindly ask that you take a moment to read them prior to making a Booking.
The Company enters into this Agreement as principal for Bookings made for the hotel and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions, the following definitions apply:
1. Definitions
“Company” or “we” means The Victoria Hotel, Station Road, Robin Hoods Bay YO22 4RL.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.victoriarhb.com or any other website owned or operated by us relating to a Hotel from time to time.
“VAT” means value added tax.
2. Bookings
All Bookings at the Hotel are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
3. Charges
The prices displayed on the Websites are inclusive of VAT and based on per night per room including breakfast and parking. A minimum length of stay may apply to certain times of the year. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.
4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 pm on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00 am (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Hotel.
5. Payment
We accept the following methods of payment: credit cards: MasterCard, Visa; debit cards – Visa/Delta and Visa/Electron.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in, we will open you an invoice which will allow you to charge food, drink, services and incidentals to your room. A signature at the point of sale will be required each time.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis.
All outstanding charges must be paid for in full on check-out from the Hotel. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
6. Cancellation Policy and No Shows
A non-refundable deposit of 50% of the full stay including tax is required and will be charged at the time of booking.
Reservations must be cancelled by 12pm 7 days prior to arrival to avoid a penalty charge of 100% of the full stay including tax. No show charge is 100% of the full stay including tax. .
Some Saturday nights will have a minimum two-night stay restriction in place.
Christmas, Recharger and New Year rates 50% non-refundable deposit upon booking with the balance due on 1st December.
2024 booking conditions.
For individual reservations we will charge an additional 50% of the quoted rate for the entire stay for any cancellations within seven days of arrival. Where a 50% deposit has been taken an additional 50% of the quoted rate would be charged.
Group bookings are defined as five or more rooms.
For group bookings, we will charge 50% of the total of the rooms cancelled within 14 days of arrival. Any deposits relating to any group rooms cancelled will be non-refundable nor transferrable to another room in the group.
No refunds will be given for failing to take up any component included in the price of your holiday, including meals.
7. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
8. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
9. Accessibility
Please see our Access Statement for more information.
10. Parking
The Hotel has its own car park and is exclusive to residents (subject to availability). Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage.
11. Hotel Events
Please be aware that at certain times throughout the year the hotel may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
13. No Smoking
Guests are not permitted to smoke in rooms or public areas.
14. Children
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available, additional charges may apply. Please check at the time of booking.
15. Pets
We offer dog friendly rooms in our Captain’s Quarters.
As you would expect we have a few rules that we ask owners to follow:
- Please keep your dog on a lead while inside the hotel and gardens.
- Do not leave your pet unattended.
- Pets must be well behaved and fully trained.
- A maximum of two well behaved medium size dogs are allowed per room.
Dining
Guests staying with their dogs can dine in our Loxley Pub or on our Seaview Terrace and patio areas. Dogs are not allowed in Osborne’s Restaurant and Lounge Bar.
Charges There is a £10 per night supplement for one dog
16. Personal Information
All personal information stored and used by us is done so in accordance with our Privacy Policy.
17. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
18. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
19. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
20. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular room or product.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
Additional Terms & Conditions
