1. The Personal Touch
Many of our guests come back year after year and get to know the staff personally, we like to make you feel part of the Victoria family from the moment you book with us. Whether you’re booking a stay for a last minute coastal escape, or for a special anniversary, book with confidence knowing a friendly member of our team has sorted out your booking personally.
2. Get what you want
By talking to us direct we can ensure you are getting all the information you need on the bedroom of your choice and the facilities you expect. Whether you require information on room views, room access, additional room services, or advice on planning your time here in Whitby, our team are on hand to help.
3. Special Requirements
If you have any special requirements such as food allergies, take the stress and worry out of your dining experience by speaking with a member of our team when planning your stay. Any dietary requirements can then be passed onto our team prior to your arrival to ensure a smooth dining experience. Or for those with mobility requirements, book your stay in confidence knowing that our team are fully aware of any concerns, and that these have been thoroughly considered when helping you find the perfect room for your stay.
4. Surprises and Celebrations
If your loved one has a special birthday or if it’s your anniversary during your stay, let us know before you arrive and we can help you with surprises and special touches. Whether you would like to bring in a special cake for your celebration, bring in your own decorations, or have something sent up to one of our rooms, our team are happy to help you bring your celebration plans to life.
5. What to see and do
Whether you’re planning on staying in the local area, or venturing further afield, our team have a wide range of local knowledge and can help you plan your itinerary before you arrive, ensuring you get the most out of your visit. From scenic walks, to historic landmarks, or great local shops, tailor your stay to your interests with the help our team.
6. Unforeseen circumstances
Take the worry and uncertainty out of the booking experience by knowing that if unforeseen issues occur between your booking and your stay, you can easily speak to our team to update your booking. By dealing with us direct if a problem arises with your booking or a personal situation occurs, we can help you rearrange without the fuss of going through multiple booking channels.
7. Special Offers & Events
When you book directly with us, we make it our priority to ensure you’re happy with both your experience, and your booking! We can let our guests know well in advance when special offers or events are coming up, we don’t always publish special offers on other booking sites.
8. More Availability
Sometimes that date can be just as important as the location, whether it’s a special anniversary, a milestone birthday, or accommodation for an upcoming event, so the last thing you want is to miss out on that special date because of inaccurate room vacancy information. By booking directly with us, you can be 100% confident that the room vacancy information you’re getting is correct, and that you’re not potentially going to miss out on the perfect getaway.
9. Up to date website and online booking system
We understand that when it comes to booking a hotel room, it’s important that customers know exactly what they’re booking! That’s why we ensure we keep our website and booking system up to date. From hotel, and room images, to availability, and dining options, we ensure you know exactly what you are getting when you book a stay at Hotel Victoria.
10. Help us to Invest in our facilities
The less commission we need to pay to third party agencies and other intermediaries, the more we can invest into our hotel services & facilities. That means whether you’ve only stayed with us once, or you’re a regular guest, you get to enjoy incredible experiences at Hotel Victoria, and to help us continue to provide those incredible facilities and services for future stays.
“Amazing location with views over the bay, sitting in the breakfast room and watching the sun come up was just beautiful. Lovely room in the captains quarters, super comfy bed, nice and clean and delightful little extras ( gin and tonic was a lovely surprise). All the staff were attentive and friendly, breakfast had a superb selection of continental and hot food , all of a high quality. Will definitely stay again.”
Michael Ketley
“Quaint rooms, old but clean with suitable facilities. Staff couldn’t be more helpful. Breakfasts are amazing. Food is close to Michelin star standard. Views are beautifully stunning.”
Anthony Cox
